Why can't I view certain content or take some courses?

Permission settings give site users access to the content and courses most relevant to their needs.

User roles and group management within an LMS (Learning Management System) helps to define the organization’s structure and hierarchy. The Tourism Academy LMS helps you differentiate between learners, administrators, instructors, and other users based on roles and responsibilities.


The Tourism Academy LMS allows one user the ability to manage the entire system including the system setup and configuration, permissions, and the ability to add other sub- administrators, etc. Such users are called Master Administrators. Master Administrators are users with the highest level of rights over the LMS’ set up, administration, and its operations.


A Master Administrator defines the Sub-Administrator role on the LMS. The Master Administrator also delegates administrative tasks to the Sub-Administrator. Master Administrators solely delegate tasks, authority, and administrative abilities to the Sub-Administrator.


On The Tourism Academy’s hierarchy chart, Power Users and Sub-Administrators are the same. The Master Administrator sub-delegates the same authority to both roles. However, Power Users can access the learner side as well, making that the only difference. As a result, Power Users can enroll in a course as an actual learner and manage the LMS as a Sub-Administrator as well.

The Master Administrator oversees the defining of roles—the actions that Sub-Administrators and Power Users can take—like assigning learners, adding courses, etc. Each role has their own set of rights.


Learners are the core users of an LMS. In The Tourism Academy’s case, learners are individuals, your members and/or your employees who use the platform to train and develop their skills.

The Tourism Academy allows your learners to consult with experts and interact with other administrative roles present within the LMS as well.

Also, The Tourism Academy is a balanced learning management system. Its optimized dashboard simplifies your learner’s journey using widgets, progress reports, calendars, and notifications to indicate certificate updates.

Learner - Supplier Type

Individuals working for destinations and the providers of travel products or services are recognized by their registration email domain and the associated company's industry classification.  These users can take, without limitation, courses to enhance their skills and knowledge.  These users are restricted from taking courses about tourism products which may contain their competitors' proprietary content. 

This is the default user type for new enrollments and registrations.  This is also the user type for those who identify as not yet employed by a travel company.

Learner - Buyer Type

Individuals actively engaged in the sale of packaged travel products and identified by the email domain connected to their user registration, are automatically given Buyer Type permissions. Those employed as travel agents, tour operators, intermediaries, online travel agents, etc. meet these qualifications. Buyers have access to both skill and product courses. 


Academy Managers are heads or executives in charge of managing teams or membership organizations. These users manage their organizations' Private Academy environments.

Like their team members, Academy Managers also need to train and develop their skills. However, as an executive overlooking the performance of their team members, Academy Managers are offered additional rights on the The Tourism Academy platform. Academy Managers can oversee the training initiatives and progress of their team members.

Academy Managers also need to ensure learners in their teams have the time and space to complete courses while also suggesting and approving their course enrolment requests.

Note: Academy Managers may invite instructors to provide courses exclusively for the members of their group. Additionally, with permission of the Academy Manager, these courses may be made available to other Private Academies and The Tourism Academy's public course catalog. 



Instructors can manage attendance, conduct live classes, approve course requests, evaluate assessments, and check reports.

Learners or Academy Managers can additionally act as instructors. Instructors can also mark attendance of learners, book live classes, approve course requests, evaluate assessments, check reports, and more.

Note: Courses available on The Tourism Academy's public course catalog must be approved by a member of The Tourism Academy Learning Success Team before publication.


An External Instructor is like a Learner, Academy Manager, or Instructor albeit with fewer rights.

The difference between an internal user with Instructor rights vs. an External Instructor is that the latter may not be an employee of your organization. An External Instructor may be a vendor or a contractor with a specific role like conducting training for employees and using the LMS to facilitate training sessions based on the given rights.


Contact a System Administrator if you believe that you qualify for additional permissions based on the definitions above.